Frequently Asked Questions

Here are just a few of the most commonly asked questions that we receive from our customers along with the answers that we supply.

Please do not hesitate to contact us if your question doesn't appear below.


I am a member of the Public. Can I purchase directly from you?  

If you are a Member of the General Public, we would encourage you to direct your purchase through a Registered Funeral Director. When a loved one dies, the professional help of a Funeral Director can be invaluable at such a difficult time. If however you experience any difficulty in obtaining your chosen coffin from Musgrove's Somerset Range of Willow Coffins through your Funeral Director or are arranging a funeral yourself please contact us on 01278 699162 or email us at info@musgrovewillows.co.uk and we will do all that we can to help you.


How do I order a coffin?  

Choose your style of coffin. Decide if you would like any colour banding, which type of handles you prefer and if you would like any additional items such as Bows or a Willow Cross. Take these details with you when you meet with your chosen Funeral Director, who will place the order directly with us. An anticipated delivery date will be given and we will start producing your coffin. We will need to liaise with the Funeral Director to ensure that your requirements are fully met and that your coffin arrives safely and in a timely fashion. We have also included a printable order sheet which you can fill out and take along to your chosen funeral director, which is handy for bespoke items.


Can we see a coffin being woven?  

Family Members are welcome to visit us and help weave the chosen coffin for their loved one if they would like to do so. We would need to liaise with your Funeral Director or lead family member to organise a suitable time and date. More time would be required to achieve this in advance of your chosen funeral date, so the earlier we know the better. Please contact us for further details on 01278 691105


How can I ensure my wishes are met and I receive one of your Musgrove Willow coffins?  

If you are thinking of taking out a Pre- Paid Funeral Plan or making your Will you can include our pdf brochure along with an order form stating your choice of coffin when you make your arrangements. Alternatively you can leave a copy of our brochure with your important paperwork; this may be sufficient to inform your family of your wishes. Please contact us if you would like a full colour brochure sent by post instead of the pdf version.


When will our chosen coffin be delivered?  

Once the order is placed, we aim to weave and deliver your chosen coffin to your Funeral Director within 48 hours from receipt of an order. However a little more time is required if families are weaving.


How strong are the Willow Coffins?  

All of our coffins have been weight tested to carry 191 kg or 30 stone in weight.


Can you accommodate very large sizes?

Yes, we can accommodate very large sizes, we would make a coffin or casket to order based on any size given.


Are the coffins suitable for cremation?

All of our willow coffins and caskets are suitable for Burial, Woodland and Green Burial and Cremation sites, and are a fitting final farewell tribute for the environmentally conscious.


How do I find a Funeral Director?  

Please visit the websites below or see our Registered Suppliers section under our Information header: